Gambling companies have been given a “call to action” for their stance on customer welfare in a new report released by the Gambling Commission.
The report highlights several ways in which companies should protect gamblers and stop money laundering. Regulatory boss Neil McArthur said not much was being done. He told the BBC: “Overall the company could do more to show that they care about their customers and want to treat them right and keep them safe.”
McArthur, who was elected to the Commission’s chief executive earlier this year, has added extra if he wants developments to start at top companies. We want to use our capabilities to hopefully foster a culture where operator compliance is decided from the outset and one that is experimenting with protecting customers, plus driving profits.”
“Our hope is that the report will be accepted as a call to action for industry leaders. We want them to control the voice from the top in terms of leading a culture of compliance and really try to do the right thing for customers and work to raise the bar for them visiting bonus138 online gambling agents.
Companies that do not comply with these conditions can be subject to several sanctions, including fines or the loss of their license for a specific period of time or without an indefinite period of time.
For example, last week, online gambling operator 32Red was fined £2m for failing to protect problem gamblers, while in February, betting firm William Hill was awarded a £6.2m penalty package for violating anti-money laundering and liability provisions. social.
It was the second-largest financial penalty imposed by the Commission following a record £7.8m fine awarded to betting company 888 last year for failing to protect vulnerable loyal consumers.